FAQS
Have some questions to ask?

  • The car's are in a number of excellent locations around central London. Once you have downloaded the Hiya Car application you will be able to search and the vehicle’s location will be listed in the description tab. Our vehicles will be parked in a designated moovon parking bay.

  • Once you have made the booking on the Hiyacar app, you will then be able to follow the onscreen instructions and access the vehicle. Please make sure you are standing at the correct vehicle.

  • Moovon is partnered with Hiyacar to allow customers to remotely access our vehicles and drive away with ease. Hiyacar also provide around the clock customer service and assistance alongside moovon.

  • Moovon is a hassle-free way to hire/ lease a car. Once accepted through the Hiyacar app, you’ll be able to book a vehicle and drive away within minutes. All of our vehicles are new and less than 1 year old.

  • All the vehicles are new or very nearly new. We work with a range of manufacturers so let the team know what you want and we will do our very best to help!

  • Most of our vehicles take 2ish weeks to deliver from an accepted application. This can vary slightly depending on stock levels.

  • No, this is not included as standard, but we do work with some excellent companies that offer flexible insurance, so please ask if this is required.

  • All contracts are new vehicles or nearly new vehicles so are designed to avoid maintenance costs. However, we do offer maintenance & protection packages so please don’t hesitate to ask. All cars come with roadside assistance as standard.

  • Road tax is included on all of our contracts.

  • All vehicles have full manufacturer’s warranty and assistance.

  • Yes, we do apply PCN administration fees. This is £35+ VAT per PCN obtained.

  • Yes, you can end your lease early without charge. All we require is a 30-day notice period.

  • Please just contact the team and we will discuss any options with you.

  • You can change your vehicle 2 x per year. If you wish to change your vehicle more than twice in a year, charges may apply.

Still scratching your head?

Get in touch, we’re always happy to answer your questions